Return Shipments
If it is necessary to return any materials, contact our Customer Service Department to obtain a return authorization number. REQUESTS FOR RETURN AUTHORIZATION NUMBERS MUST BE MADE WITHIN 30 DAYS OF YOUR RECEIVING THE MATERIALS. Only items authorized by seller for return will be accepted. Final disposition of returned goods will be made only after receipt and inspection of goods. Collect shipments will not be accepted unless previously authorized. Hazardous goods must be shipped in compliance with all applicable Department of Transportation regulations. Material must be received on or before the Return Authorization expiration date. Material returned requiring disposal may incur additional charges. A 20% restocking fee is charged on catalog items returned, subject to a minimum charge of $20.00.
Some materials cannot be returned including custom or special order materials, leaking or damaged chemicals, items with missing or obliterated labels, opened materials. Returns will not be accepted by Oakwood unless prior arrangements have been made.